Cancellation Policy

This page summarises how cancellation charges work when you cancel a confirmed booking. The full and authoritative terms are in our Customer Terms of Service (clause 8) — where anything here and the Terms differ, the Terms take precedence.

When you cancel

You may cancel a confirmed booking at any time through your Get Trady account. The following cancellation charges apply depending on when you cancel before the agreed start time. The cancellation fee will never exceed the total Job Value.

• More than 24 hours before the agreed start time: No cancellation fee. You will receive a full refund of the Job Value, including the Company’s commission.
• Within 24 hours but more than 4 hours before the agreed start time: A cancellation fee of £15 applies (£10 retained by the Company and £5 payable to the Tradesperson).
• Within 4 hours but more than 1 hour before the agreed start time: A cancellation fee of £30 applies (£10 retained by the Company and £20 payable to the Tradesperson).
• Within 1 hour of the agreed start time: A cancellation fee of £45 applies (£10 retained by the Company and £35 payable to the Tradesperson).

Where a cancellation fee would exceed the total Job Value, the fee is reduced to the Job Value. Rescheduling a booking is treated under the same bands — see clause 8 of the Customer Terms of Service.

How the refund is handled

Your payment is held securely in escrow by Stripe, not by Get Trady. When you cancel, any applicable cancellation fee is deducted from the funds already held for the job — it is not a new charge — and the balance is returned to the payment method originally used. Where no fee applies, the full amount held is refunded. Refunds are processed by our payment provider, Stripe.

If the Tradesperson cancels

If a Tradesperson cancels a confirmed booking before the job is completed, you will receive a full refund of the Job Value, including the Company’s commission. The detail of this, and of cancellations after a deposit has been released on larger jobs, is set out in clause 8 of the Customer Terms of Service.

Your statutory rights

Nothing in this policy affects your statutory rights. These bands govern the cancellation charge between you and Get Trady; your rights against the Tradesperson under the Consumer Rights Act 2015 are unaffected and cannot be reduced by this policy.

For the complete terms, including definitions and the full cancellation, reschedule and refund provisions, see clause 8 of our Customer Terms of Service.