Legal
Contact us
The right email for the right question gets you the fastest answer.
Last updated: 19 April 2026
In a hurry? For anything about a specific Job — including an emergency or a no-show — use the in-app chat. You'll get a response faster than any email.
Email us
| What you need | |
|---|---|
| General questions | hello@trady.co.uk |
| Help with a Job or booking | support@trady.co.uk |
| Data, privacy or access requests | privacy@trady.co.uk |
| Making a complaint | complaints@trady.co.uk |
| Legal and formal notices | legal@trady.co.uk |
| Security disclosure | security@trady.co.uk |
Response times
- Support enquiries: within 1 business day, usually much faster during working hours.
- Complaints: acknowledged within 2 business days. See the Complaints procedure for the full timeline.
- Privacy requests (under UK GDPR): within 1 calendar month, per statutory requirements.
Post
Written correspondence, including formal legal notices, should be sent to:
KT Partners Ltd
2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
United Kingdom
Press and partnerships
For press enquiries, partnership proposals, or anything media-related, please email hello@trady.co.uk with "Press" in the subject line.
Not contact — but useful
- For emergencies (gas leak, fire, water flooding the property): call 999, not us.
- For suspected fraud: report it to Action Fraud on 0300 123 2040 and let us know.
- To complain to the ICO about how we handle your data: ico.org.uk or 0303 123 1113.
Trady is a service of KT Partners Ltd, a company registered in England and Wales (company number 14433679). Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE.
Questions about this page? Email hello@trady.co.uk.