What is Get Trady?
Get Trady is a trades platform being built to connect customers with insured tradespeople for home repairs, maintenance, and improvements.
FAQ
Questions, answered clearly
A straightforward guide to early access, trust, payments, pricing, landlords, and joining as a tradesperson.
Getting started
Is Get Trady live yet?
Get Trady is not fully live yet. We are building the early access list and getting ready to open to customers across London as insured tradespeople become available.
How does early access work?
Join the priority list with your name, email and postcode, and we'll email you when Get Trady opens to customers across London. If you're a tradesperson, you don't need to wait: you can apply now.
Payments & escrow
How does payment escrow work?
When you book a job through Get Trady, you pay through Stripe (our payment provider), not Get Trady. Your payment is held securely by Stripe and released when you confirm the work is done. You have 48 hours to raise a problem. The 48 hours start when the tradesperson marks the job complete; if you don't confirm and don't raise a problem in that time, the payment is released automatically. To raise a problem, open a dispute from your dashboard.
When does the tradesperson get paid?
Your payment is held securely by Stripe and released when you confirm the work is done. You have 48 hours to raise a problem. Confirming releases the payment to the tradesperson. If you don't confirm and no dispute is open, the payment is released automatically 48 hours after the tradesperson marks the job complete.
Cancellations
Can I cancel a booking?
Yes. Cancellation rules will be shown before you confirm a booking, including any timing windows or fees that may apply.
Protection & trust
How does Get Trady protect me?
Three ways. Every tradesperson holds £1M public liability insurance, verified before they can take work — if their cover lapses, the platform blocks them from new jobs automatically. Your payment is held by Stripe under its regulated safeguarding arrangements and released when you sign off the work, not before. And if something goes wrong, there is a 30-day structured dispute process, with the funds held throughout.
Do you check tradespeople's identity, qualifications or DBS?
No. Public liability insurance is the only check we carry out — we check the policy and its expiry date, and if cover lapses the platform blocks that tradesperson from taking new work automatically. On DBS: we ask whether a tradesperson holds a basic DBS certificate and we display what they tell us, but we do not check it, and it does not affect whether they are offered work. We do not check identity or qualifications either — Get Trady is a marketplace, not a contractor, and tradespeople are independent businesses responsible for their own registrations and compliance. Stripe verifies identity separately as a condition of paying anyone out. Your contract for the job is with the tradesperson you book.
Pricing
What does Get Trady charge?
Get Trady pricing will be shown clearly before a booking is confirmed. We are keeping the model simple and transparent.
Is there a fee for customers?
Joining early access is free. Any customer fees for future bookings will be shown upfront before you commit.
Landlords
How does Get Trady help landlords?
Get Trady is being designed to help landlords and property managers coordinate maintenance requests, track jobs, and work with insured tradespeople.
Tradespeople
How can tradespeople join?
Tradespeople can apply through Get Trady and complete the application and insurance verification before being considered for early platform access.
Ready for early access?
Join the priority list and we'll email you when Get Trady opens to customers across London.
Join the waiting list