If It's Not Right,
We'll Make It Right
Every job on Trady is backed by our complete satisfaction guarantee. No small print. No fuss. Just results.
Free Remedy Job
If a job isn't completed to a satisfactory standard, we'll send another vetted tradesperson to correct the work. Free of charge. No arguments, no delays.
Full Refund Protection
If we can't remedy the issue, or you'd simply prefer a refund, we process it in full. Payment is held in Stripe escrow — it never reaches the tradesperson until you're happy.
72-Hour Resolution
Every dispute or complaint is reviewed and resolved within 72 hours. Our team is available 7 days a week to ensure you're never left waiting.
Insurance-Backed Work
Every worker on Trady carries minimum £1m public liability insurance, verified at application and monitored for renewal. Backed by insurance even when the unexpected happens.
How to Raise a Claim
If you're not satisfied with a job, here's what to do: