← Help for customers
During the work
How do I contact my tradesperson?
Use the Get Trady in-platform messaging system. You'll find it under Messages in your account — pick the job from the list to open that conversation. Always keep contact there — not WhatsApp or text — because:
messages are timestamped and become part of the evidence if anything is ever disputed; the tradesperson is contractually required to reply there; and we can review the conversation if we ever need to mediate a dispute.