← Help Centre

Help for customers

Getting started

How does Get Trady work?How is Get Trady different from Checkatrade, MyBuilder, Rated People or Bark?Where does Get Trady operate?Do I need to create an account to post a job?

Posting a job

What kinds of jobs can I post on Get Trady?What information should I include when posting a job?What if my job doesn't fit any of the listed job types?Should I disclose my budget?

Booking and payment

When am I actually charged?How long do I have to review the work before payment is released?How does the review window work for big projects (Tier 4)?What payment methods do you accept?How do I get a refund?

During the work

How do I contact my tradesperson?The tradesperson is late or hasn't arrived. What should I do?The tradesperson says the job is bigger than the original quote. What now?The tradesperson is asking me to pay them directly in cash. Is this okay?I have to leave the property — can the tradesperson carry on without me?

Problems and disputes

Something has gone wrong. What do I do?What percentage of the price can I get refunded if the work is bad?The tradesperson has damaged my property. How is this handled?What evidence should I gather before raising a dispute?Can I raise a dispute after the 48-hour window?What if Get Trady's process doesn't resolve it?

Trust and verification

How are tradespeople verified?What does Get Trady do with my data?How do reviews work?Can I rebook the same tradesperson directly?How do I report a tradesperson behaving unprofessionally?How do I close my Get Trady account?What does it mean that my payment is held in escrow?What does Get Trady charge, and how is the price shown?