← Help Centre
Help for customers
Getting started
What is Trady?Coming soon — under review
How does Trady work?How is Trady different from Checkatrade, MyBuilder, Rated People or Bark?Where does Trady operate?Do I need to create an account to post a job?How much does Trady cost me?Coming soon — under review
Posting a job
What kinds of jobs can I post on Trady?
Why do some jobs match me instantly and others ask tradespeople to apply?Coming soon — under review
What information should I include when posting a job?What if my job doesn't fit any of the listed job types?Can I edit or cancel my job after posting?Coming soon — under review
Should I disclose my budget?Booking and payment
How does payment work?Coming soon — under review
When am I actually charged?Where is my money held before the tradesperson is paid?Coming soon — under review
How long do I have to review the work before payment is released?How does the review window work for big projects (Tier 4)?Can I cancel after I've paid?Coming soon — under review
What payment methods do you accept?How do I get a refund?During the work
How do I contact my tradesperson?The tradesperson is late or hasn't arrived. What should I do?The tradesperson says the job is bigger than the original quote. What now?The tradesperson is asking me to pay them directly in cash. Is this okay?I have to leave the property — can the tradesperson carry on without me?
Problems and disputes
Something has gone wrong. What do I do?
What is the 30-day dispute process?Coming soon — under review
What percentage of the price can I get refunded if the work is bad?The tradesperson has damaged my property. How is this handled?What evidence should I gather before raising a dispute?Can I raise a dispute after the 48-hour window?What if Trady's process doesn't resolve it?Trust and verification
How are tradespeople verified?
Does Trady have its own insurance?Coming soon — under review
What does Trady do with my data?How do reviews work?Can I rebook the same tradesperson directly?How do I report a tradesperson behaving unprofessionally?How do I close my Trady account?What does it mean that my payment is held in escrow?Who am I contracting with when I book a job?Coming soon — under review
What does Trady charge, and how is the price shown?What does Trady do if there's a dispute — and what doesn't it do?Coming soon — under review
What happens after I raise an issue?Coming soon — under review