← Help for customers
Problems and disputes
Can I raise a dispute after the 48-hour window?
You can still contact us at hello@gettrady.co.uk and we may look into it at our discretion — but funds may already have released to the tradesperson, which limits what we can do.
That's why it's worth inspecting the work carefully during the 48-hour window (or 72 hours per Tier 4 milestone). If you need more time to check something specific, raise a dispute now and resolve it through the 30-day process — better to dispute and resolve than to miss the window.