What evidence should I gather before raising a dispute?

The more structured your evidence, the faster a dispute resolves. Aim to have: screenshots of all your Get Trady messages with the tradesperson (these are timestamped); photos of the work in question (take them on your phone so they carry location and time metadata); the original quote or job description; any receipts or invoices the tradesperson gave you; and notes on the dates and times of any conversations off Get Trady (phone calls and so on). When you raise the dispute, you can upload all of this straight into the dispute interface.