The tradesperson has damaged my property. How is this handled?

Property damage is covered by the tradesperson's £1M Public Liability insurance (£2M for Tier 4 jobs). The claim is against their insurer, not against Get Trady. What to do: take timestamped photos straight away, report the damage to the tradesperson through Get Trady messaging, and raise a dispute on Get Trady, marking it as a property damage claim. We'll then give you the tradesperson's insurance certificate, the insurer's claims contact, and a written summary of the booking to support your claim. The job's funds remain held by Stripe pending the outcome of the insurance claim — KT Partners never holds your money.