How do I get a refund?

If the job hasn't started and you cancel within your cancellation window, your refund is issued automatically once the cancellation is confirmed. If the job is partly done and you raise a dispute, the refund — full or partial — is decided as part of the 30-day dispute process (see the disputes section). Refunds go back to the original card used for the booking, usually within 5–10 working days of approval.