What does it mean that my payment is held in escrow?

When you pay for a job, your money is held in escrow by Stripe (a regulated payments provider) through Stripe Connect — not by Get Trady. KT Partners Ltd, which operates Get Trady, never holds your funds at any point. Your payment is held securely by Stripe and released when you confirm the work is done. You have 48 hours to raise a problem. If you don't confirm and don't raise a problem within 48 hours of the tradesperson marking the job complete, the payment is released automatically.