A customer has raised a dispute against me. What happens now?

The 30-day structured timeline begins the moment they raise it. Your obligations: Day 2: Acknowledge the dispute in the platform interface. Failure = a strike and direct escalation to Tier 2 review. Day 5: Submit your written response and supporting evidence (photos, time logs, materials receipts). Failure = a strike and direct escalation. Day 10: Trady issues a recommendation based on the defect category framework. Day 17: you and the customer accept or reject. Day 23: human-reviewed second-tier recommendation if rejected. Day 30: final decision. Funds remain in escrow throughout — for the customer's funds, and for any portion that would have come to you.