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Help for tradespeople

Getting started — signup and verification

Who can join Get Trady as a tradesperson?What's the signup process?Why do I need £1M public liability?How often is my insurance re-checked?What's different about Tier 4 jobs?Can I list multiple trades?

Pricing your work and commission

When do I actually get paid?How do I see my payouts and balance, or change my bank details?How do I set my prices?How does the Instant Book ranking work?How do Application quotes work?What's the emergency uplift?How and when does Get Trady take its commission?

Getting and doing jobs

What's the 30-minute soft-accept window?Can I cancel a job after I've accepted?The customer didn't give me access. What do I do?I've found more work that needs doing. How do I add it?When do I need to upload photos?Can I take the customer's number and finish off the platform?

Strikes and platform access

What counts as a strike?How long do strikes stay on my record?What's a double-strike?

Disputes

What evidence helps a dispute go in my favour?A customer says I damaged their property. What do I do?The customer disputes my no-show charge. How is that handled?

Your business on Get Trady

How do I handle tax and VAT?How do I contact Get Trady directly?How do I get reviews on my Get Trady profile?