← Help Centre

Help for tradespeople

Getting started — signup and verification

Who can join Get Trady as a tradesperson?What's the signup process?Why do I need £1M public liability?How often is my insurance re-checked?What's different about Tier 4 jobs?Can I list multiple trades?

Pricing your work and commission

How does Get Trady's commission work?Coming soon — under review

When do I actually get paid?How do I set my prices?How does the Instant Book ranking work?How do Application quotes work?What's the emergency uplift?How and when does Get Trady take its commission?

Getting and doing jobs

What's the 30-minute soft-accept window?Can I cancel a job after I've accepted?The customer didn't give me access. What do I do?I've found more work that needs doing. How do I add it?When do I need to upload photos?Can I take the customer's number and finish off the platform?

Strikes and platform access

What counts as a strike?How long do strikes stay on my record?What's a double-strike?

Can I appeal a strike?Coming soon — under review

Where can I see my current strikes?Coming soon — under review

Disputes

A customer has raised a dispute against me. What happens now?Coming soon — under review

What if I did some of the work but the dispute says I shouldn't be paid in full?Coming soon — under review

What evidence helps a dispute go in my favour?A customer says I damaged their property. What do I do?

What happens if I reject the recommendation?Coming soon — under review

The customer disputes my no-show charge. How is that handled?

Your business on Get Trady

Can I get a statement for my accountant?Coming soon — under review

Am I employed by Get Trady?Coming soon — under review

How do I handle tax and VAT?

I have reviews on Google or Checkatrade. Can I bring them over?Coming soon — under review

How do I leave Get Trady?Coming soon — under review

How do I contact Get Trady directly?Can I bring my existing reviews and customers to Get Trady?