← Help Centre

Help for tradespeople

Getting started — signup and verification

Who can join Trady as a tradesperson?What's the signup process?Why do I need £1M public liability?How often is my insurance re-checked?What's different about Tier 4 jobs?Can I list multiple trades?

Pricing your work and commission

How does Trady's commission work?Coming soon — under review

When do I actually get paid?How do I set my prices?How does the Instant Book ranking work?How do Application quotes work?What's the emergency uplift?How and when does Trady take its commission?

Getting and doing jobs

What's the 30-minute soft-accept window?Can I cancel a job after I've accepted?The customer didn't give me access. What do I do?I've found more work that needs doing. How do I add it?When do I need to upload photos?Can I take the customer's number and finish off the platform?

Strikes and platform access

What counts as a strike?How long do strikes stay on my record?What's a double-strike?

Can I appeal a strike?Coming soon — under review

Where can I see my current strikes?

Disputes

A customer has raised a dispute against me. What happens now?What if I did some of the work but the dispute says I shouldn't be paid in full?What evidence helps a dispute go in my favour?A customer says I damaged their property. What do I do?What happens if I reject the recommendation?The customer disputes my no-show charge. How is that handled?

Your business on Trady

Can I get a statement for my accountant?

Am I employed by Trady?Coming soon — under review

How do I handle tax and VAT?I have reviews on Google or Checkatrade. Can I bring them over?How do I leave Trady?How do I contact Trady directly?Can I bring my existing reviews and customers to Trady?